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    Home / Terms and Conditions

    Terms and Conditions

    of the online store www.heminghunting.com

    Article I
    General Provisions
    These terms and conditions (hereinafter referred to as the "Terms and Conditions") govern the rights and obligations of the contractual parties arising in connection with the conclusion of a purchase contract between the seller and the buyer, the subject of which is the sale of goods via the seller’s online store operated at www.heminghunting.com (hereinafter referred to as the "Online Store").
    These Terms and Conditions form an integral part of the purchase contract specified in Article I, paragraph 1 of these Terms and Conditions (hereinafter referred to as the "Purchase Contract"). In the event that the seller and the buyer conclude a written purchase contract stipulating terms different from these general terms and conditions, the provisions of the purchase contract shall prevail.
    These Terms and Conditions are prepared in accordance with:
    Act No. 40/1964 Coll. Civil Code as amended,
    Act No. 513/1991 Coll. Commercial Code as amended,
    Act No. 108/2024 Coll. on Consumer Protection as amended,
    Act No. 22/2004 Coll. on Electronic Commerce and on the Amendment and Supplementation of Act No. 128/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and on Amendments to Certain Acts, as amended by Act No. 284/2002 Coll.,
    Act No. 452/2021 Coll. on Electronic Communications as amended,
    Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes as amended,
    and other relevant legal regulations.

    Legal relations between the seller and the buyer not explicitly governed by these Terms and Conditions are subject to the applicable provisions of the above laws. Legal relations between the seller and a consumer are governed by the Civil Code and the Consumer Protection Act, and legal relations between the seller and a business customer are governed by the Commercial Code.
    These Terms and Conditions are prepared in the Slovak language. The purchase contract may be concluded in Slovak.
    The seller has not adopted any specific code of conduct.
    By submitting an order, the buyer confirms that they have thoroughly read, understood, and agreed to the Terms and Conditions.

    Article II
    Definitions
    The seller is the person acting in the course of their business in connection with the consumer contract, its obligations, or business practices.
    The seller is the owner of the online store operated at www.heminghunting.com:

    Business name: HEMING hunting s.r.o.
    Registered in: Commercial Register of the District Court Bratislava III, Section Sro, File No. 176338/B
    Registered office: Mierová 371/24, 821 05 Bratislava
    Company ID (IČO): 56060661
    Tax ID (DIČ): 2122209694
    VAT ID (IČ DPH): SK2122209694
    Email: heming@heminghunting.com
    Phone: +421 940 999 191

    The buyer is a person who purchases products or uses services either as a consumer or entrepreneur, or another organization.
    A consumer is a natural person who, in connection with a consumer contract or business practices, is not acting within their business or professional activity.
    Goods are any tangible movable items; for the purposes of these Terms and Conditions, goods refer to anything the seller offers for sale.
    The purchase contract is an agreement concluded between the seller and the buyer via this online store or in another appropriate manner under the conditions stated in these Terms and Conditions.
    The online store is the website located at www.heminghunting.com, through which the contractual parties may enter into a purchase contract.
    Supervisory authority:
    Slovak Trade Inspection (SOI)
    SOI Inspectorate for the Bratislava Region
    Prievozská 32,
    P.O. Box 5
    820 07 Bratislava 27
    Department of Market Surveillance
    Phone: 02/58272 172, 02/58272 104
    Fax: 02/58272 170

    Article III
    Conclusion of the Purchase Contract
    The seller offers goods on the online store website that are generally available for delivery. However, immediate availability is not guaranteed for all products. Availability is indicated with each product or will be confirmed upon inquiry.
    The goods offered by the seller may be ordered through the online store.
    The seller accepts orders via the online store continuously. Orders are processed during business hours, Monday to Friday, 9:00 AM to 3:00 PM.
    When submitting an order, the buyer places selected items in the cart by clicking “Add to Cart.” After completing the selection, they proceed to the cart summary page, where they provide billing and shipping details, and select the delivery and payment methods. The order is confirmed and sent by clicking “Order with obligation to pay.”
    Before submitting the order, the buyer can review and correct all entered details. Once submitted, the order is binding.

    An order missing the required information may be considered invalid. The seller assumes the data provided is accurate and is not liable for any damages caused by incorrect or incomplete information.
    Depending on the nature of the goods (e.g. quantity, delivery costs), the seller may request additional confirmation from the buyer, such as by phone or email.
    Upon receipt of a binding order, the seller confirms the conclusion of the purchase contract via email, including the Terms and Conditions, the consumer’s right of withdrawal notice, and a withdrawal form in PDF format. The contract is considered concluded upon delivery of this confirmation. Such contract is binding and may only be amended or canceled by mutual agreement or under the conditions defined in these Terms or applicable law.
    The buyer agrees to the use of remote communication tools, including the online store, email, telephone, etc., in the conclusion of the purchase contract. Any costs incurred from the use of such tools shall be borne by the buyer and shall not differ from the basic rates.

    Article IV
    Rights and Obligations of the Contracting Parties
    The subject of the purchase contract is the mutual rights and obligations of the contracting parties.
    The seller is obliged to:

    • provide the consumer with information in accordance with applicable provisions of the Consumer Protection Act and other relevant legal regulations,

    • package the goods for transport to avoid damage,

    • deliver the ordered goods properly and on time,

    • supply the buyer with all necessary documents for proper receipt and use of the product in compliance with applicable legal regulations at the latest together with the goods.
      The seller has the right to timely and proper payment of the purchase price.

    The buyer is obliged to:

    • take delivery of the goods at the specified location,

    • pay the agreed purchase price within the due date, including delivery costs unless otherwise agreed with the seller.
      The buyer has the right to receive the goods properly and on time from the seller.

     

    Article V
    Product Price and Payment Terms
    The sales prices of individual goods listed in the online store are current and valid. Prices are shown including value-added tax (VAT) at the applicable legal rate, as the seller is a VAT payer, and include all other taxes per unit of goods. The prices remain valid for the duration of their publication on the website.
    Prices are not customized for individual buyers through automated decision-making.
    The purchase price is shown in the order form just before submitting a binding order and includes the sales price of all selected items, including all taxes, fees, and delivery costs that the buyer is required to pay to obtain the goods. Before submitting the order, the buyer may review and correct all data.
    If the seller offers a discount, the lowest price of the product within the last 30 days will be displayed.
    The buyer is obliged to pay the agreed purchase price under the purchase contract, including packaging and delivery costs, within the due date, but no later than upon receipt of the goods. Any change to this must be agreed upon by both parties.

    The buyer may pay the purchase price using the following methods:
    ADVANCE PAYMENT BY BANK TRANSFER
    The buyer pays the purchase price via bank transfer using the details provided in the order confirmation within 7 days. If the payment is not received within this period, the seller has the right to withdraw from the contract, thereby canceling the order. The buyer will be notified by email.

    ONLINE CARD PAYMENT
    The buyer pays the purchase price online using a payment card. If the payment is not completed within 7 days, the seller has the right to withdraw from the contract and cancel the order. The buyer will be notified by email.

    The seller does not require an advance or similar payment from the buyer. This does not affect the provision on advance payment of the purchase price.
    The invoice (tax document) included with the delivery also serves as a delivery note and warranty certificate.

    Article VI
    Delivery Terms
    Unless otherwise agreed by the parties, the buyer shall bear the cost of delivery. Delivery costs will be clearly calculated in the order form after selecting the desired delivery method.

    The buyer may choose from the following delivery methods:
    Via Packeta courier with home delivery, for the following fees:

    • up to 1 kg: €4.40

    • up to 2 kg: €5.00

    • up to 5 kg: €5.30

    • up to 10 kg: €6.90

    • up to 15 kg: €8.30

    • up to 30 kg: €12.40

    Via Packeta to a selected pickup point, for the following fees:

    • up to 5 kg: €2.80

    • up to 10 kg: €4.60

    • up to 15 kg: €5.20

    If the delivery price cannot be determined in advance in the order form (e.g. for international or oversized shipments), it will be set individually based on the current carrier’s terms.
    The seller undertakes to deliver the ordered goods to the buyer without undue delay, no later than 30 days from the confirmation of the order, unless otherwise agreed or a different delivery time is specified for the selected product. Goods are shipped as soon as possible considering the seller’s capacity. Typically, shipments are dispatched within 2 working days. The buyer will be informed of the dispatch by email.

    The buyer is obliged to receive the goods at the address specified in the order, either personally or by a designated person. Delivery is considered complete once the buyer or their designee receives the goods.

    If the seller fails to deliver the goods on time, the buyer may withdraw from the contract without providing an additional grace period if:

    • the seller has refused to deliver the goods,

    • timely delivery was essential based on the circumstances of the contract’s conclusion, or

    • the buyer informed the seller prior to the conclusion of the contract that timely delivery was essential.

    Upon withdrawal from the contract in accordance with paragraph 6 of this article, the seller shall return all received payments to the buyer without undue delay.

    From the moment the goods are handed over to the carrier, liability for any damage passes to the carrier. Therefore, a buyer who is a business entity must check the integrity of the shipment packaging upon receipt and immediately report any damage to the carrier. The seller strongly recommends the same procedure to consumers. If the packaging appears clearly tampered with, the buyer is not obliged to accept the shipment. By signing the delivery note, the buyer confirms that the package was received intact.

    If a business buyer receives damaged goods, they must retain the goods in their original state and packaging. The goods must not be repackaged or handled. The seller recommends the same to consumers.

    After receiving the goods, the buyer must inspect them and report any defects to the seller without undue delay. If damage or defects are discovered later, the buyer must notify the seller at heming@heminghunting.com without undue delay.

     

    Article VIII
    Acquisition of Ownership and Transfer of Risk of Damage to Goods
    Ownership of the goods and the risk of accidental destruction, deterioration, or loss passes to the buyer who is a consumer at the moment of delivery.
    Ownership of the goods passes to the buyer who is a business entity at the moment the full purchase price is paid.

    Article VIII
    Customer Reviews
    The seller does not publish customer reviews on the online store or on any other platform.

    Article IX
    Withdrawal from the Contract

    When a consumer has the right to withdraw
    Withdrawal by the buyer who is a consumer is governed by applicable provisions of the Consumer Protection Act. Withdrawal by a buyer who is a business customer is governed by the relevant provisions of the Commercial Code, and this article does not apply to them.
    A consumer has the right to withdraw from a distance or off-premises contract without giving any reason within 14 days from the day the goods are received, as per paragraph 5 of this article.
    Goods are considered received when the consumer or a third party (other than the carrier) designated by them receives:

    • all parts of the ordered goods,

    • the last item, if the goods are delivered separately,

    • the last part or piece, if the goods consist of several components,

    • the first delivery, if the goods are delivered repeatedly over a period.
      The consumer may also withdraw from the contract before the withdrawal period begins.

    When the consumer does not have the right to withdraw
    The consumer acknowledges that under § 19(1) of the Consumer Protection Act, they do not have the right to withdraw from the contract within 14 days without giving a reason in cases including, but not limited to:

    • delivery of goods made to the consumer’s specifications or clearly personalized,

    • delivery of sealed goods not suitable for return due to health protection or hygiene reasons, if the seal was broken,

    • delivery of goods which are, by their nature, inseparably mixed with other goods after delivery.

    How a consumer may exercise the right to withdraw
    The consumer may exercise their right to withdraw from a distance or off-premises contract by:

    They may use the model withdrawal form provided.
    To meet the withdrawal deadline, the consumer must send the withdrawal notice on the last day of the 14-day period at the latest. Simply not accepting the delivery is not considered a valid withdrawal.
    If the consumer withdraws from the contract, any supplementary agreements shall also be cancelled unless otherwise agreed by both parties. The consumer is responsible for returning all goods covered by such supplementary contracts.
    The consumer must return the goods within 14 days of withdrawal by sending them or handing them over to the seller or a person authorized by the seller. This does not apply if the seller offers to collect the goods. The deadline is met if the goods are sent on the last day of the period.
    The consumer bears the cost of returning the goods unless the seller agrees to bear the cost.
    The consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning. If the goods are returned in a diminished condition, the seller may claim compensation.
    The seller recommends insuring returned goods. The risk of damage during return transport lies with the buyer until the goods are received by the seller.

    Article X
    Seller's Obligations Upon Withdrawal from the Contract
    The seller is obliged to return all payments received from the consumer under or in connection with the contract, including costs for delivery, shipping, and other fees, within 14 days from the date the notice of withdrawal is received. If the consumer withdrew only from part of the contract, the seller shall return the respective portion. No additional costs may be charged to the consumer.
    The seller is not required to refund payments before the goods have been returned or the consumer has provided proof of having sent the goods back, unless the seller offered to collect the goods.
    If the consumer chose a delivery method other than the least expensive one offered by the seller, the seller will only refund delivery costs equal to the cost of the least expensive method.
    The seller shall refund the payments using the same payment method used by the consumer, unless agreed otherwise.
    The seller reserves the right not to accept goods sent by the buyer as cash on delivery.

    Article XI
    Failure to Accept Ordered Goods
    The buyer is obliged to accept the ordered goods at the designated delivery location.
    If the buyer fails to accept the goods without having withdrawn from the contract in accordance with Article IX of these Terms and Conditions, such refusal shall be deemed a breach of contract by the buyer. In such case, the seller is entitled to withdraw from the contract and claim damages under § 420 of the Civil Code.
    When determining the amount of damages, the seller primarily considers the costs associated with delivering the goods to the destination.
    The seller has the right to waive the claim for damages, either in full or in part.
    If, due to the buyer’s actions, redelivery or delivery by an alternative method is necessary, the buyer is obliged to cover the additional costs incurred, and the seller may request advance payment of the purchase price.

    Article XI
    Withdrawal from the Contract by the Seller
    The seller has the right to withdraw from the contract if they are unable to deliver the goods properly and on time, particularly due to stock depletion or unavailability of the goods. The buyer will be informed by email, and any payments made by the buyer will be refunded within 14 days to an account specified by the buyer, unless otherwise agreed.

    Article XI
    Dispute Resolution
    Legal relations arising between the seller and the buyer in connection with the use of the online store and the conclusion of the contractual relationship are governed by the laws of the Slovak Republic.
    The parties agree that in the event of a dispute, the courts of the Slovak Republic shall have jurisdiction.
    Consumer complaints are handled by the seller via the contact email address. The seller will notify the buyer of the outcome of the complaint by email.
    If a dispute arises between the seller and the consumer, the consumer has the right to request redress from the seller if not satisfied with the handling of a complaint or believes their rights were violated. The request can be sent by email to heming@heminghunting.com or by post to the seller’s address.
    If the seller rejects the request or does not respond within 30 days, the consumer has the right to file a petition for alternative dispute resolution with an authorized body.
    The consumer may submit the petition to the Slovak Trade Inspection (www.soi.sk) or through the EU’s Online Dispute Resolution (ODR) platform at:
    https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK
    The consumer may choose from among the authorized bodies for alternative dispute resolution.
    Only consumers are entitled to use the alternative dispute resolution process, and it applies only to disputes arising from distance consumer contracts.

    Article XIV
    Seller's Liability for Defects and Complaint Conditions
    The seller's liability for defects and the terms for submitting and handling complaints are governed by the relevant provisions of the complaint policy adopted by the operator and published on the website www.heminghunting.com.

    Article XV
    Validity of the Contract
    The purchase contract is concluded for a definite period, until both contractual parties have duly fulfilled their obligations arising from the purchase contract and these Terms and Conditions, which form an integral part thereof.

    Article XVI
    Personal Data Protection
    The seller processes buyers' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”) and Act No. 18/2018 Coll. on the protection of personal data (“Personal Data Protection Act”).
    The conditions for personal data processing by the seller are specified on the website www.heminghunting.com in the Privacy Policy section.

    Article XVII
    Final Provisions
    These Terms and Conditions are valid in the wording published on the website www.heminghunting.com on the date the buyer sends the order, unless otherwise agreed by the contracting parties.
    The seller reserves the right to change these Terms and Conditions at any time if required by changes in business policy or applicable legislation.
    The buyer is not allowed to use mechanisms, software, or other procedures that could negatively affect the operation of the website. The website may only be used in a way that does not interfere with the rights of other visitors and is consistent with its intended purpose.
    The buyer acknowledges that the seller is not liable for errors resulting from third-party interference with the website or from its use contrary to its intended purpose.
    These Terms and Conditions were prepared by the law firm Lanikova Group, s.r.o. for the operator of the online store and are protected under Act No. 185/2015 Coll. Copyright Act as amended. Without the author's consent, this copyrighted work may not be used in any way, including, but not limited to, copying, publishing, modifying, adapting, distributing, or otherwise misusing it.
    These Terms and Conditions enter into force and effect on April 14, 2025.